GENERAL
SHUNYE PTY LTD is committed to providing a quality, easy and convenient method of online shopping gateway for its customers and makes every attempt to ensure the accuracy and reliability of the information contained on this website. However, before you enter the website or use any of SHUNYE PTY LTD services, you must carefully read the Terms and Conditions set out below so that we both know what to expect from each other. You are consenting to be bound by these terms and conditions if you proceed to access and use this service. Your usage of the site and/or placement of an order indicates your acceptance of these terms and conditions.
By accessing the information on or through this website each user waives and releases SHUNYE PTY LTD to the full extent permitted by law from any loss, damage, claims, liabilities, expenses whatsoever arising out of, or attributable to, any content, goods or other material on this website. SHUNYE PTY LTD reserves the right to amend or update these Terms and Conditions at any time without providing notice to you. Users that do not fully agree with these Terms and Conditions should immediately exit this website.
IMAGES and SPECIFICATION
All pictures and specifications on this website are for illustration and information purposes only and may vary from the actual product. SHUNYE PTY LTD will not accept any liability for defamation resulting from third party material on this website. Images, photos, designs, logos and product copy are either property of, or used with permission by SHUNYE PTY LTD and are protected by copyright, trademarks, intellectual property right laws and other applicable international treaties. It may not be copied or used without the written permission from SHUNYE PTY LTD and/or the owner which reserves all rights.
SHUNYE PTY LTD will not be held responsible for any inconvenience caused by any typographical errors, the accuracy or completeness of any material on this website. We are not liable for any error or changes in packaging, description, label or illustration of any product advertised within the Site.
PRICING
All prices listed are in Australian dollars and GST inclusive. Prices are subject to change without notice. Payments must be received in full prior to dispatch of goods. The cost of standard or express Post is available to you at checkout. FREE shipping items will only be delivered under the standard post. For oversized and heavy/bulky items, we will inform you the postage and handling costs for standard road transport and obtain your consent before accepting your orders. There is no charge if you opt to pick up your order from our online store.
STOCK AVAILABILITY
If stock becomes unavailable and beyond our control after an order is placed online, SHUNYE PTY LTD reserves the right to either place the order on backorder (which may vary and depends on the next available shipment), or cancel the order. In the event that we are unable to fulfil your order and cancel the order, we will provide a full refund of any payment received.
PAYMENT TERMS
We accept Cash, Visa, Mastercard and Bankcard.
We accept the following forms of payment for orders placed via phone or on-line:
1. Direct deposit / Electronic Funds / Telegraphic Transfers
Please make all direct deposit or funds transfers to the following account details: Bank: Commonwealth Bank BSB: 062 194 Account Number: 1022 4062 Account Name: SHUNYE PTY LTD
Payment by direct deposit into our bank account is the safest and quickest way of confirming your order. Please enter your full name and order number as the reference in all funds transfers to streamline our processing of your order.
2. PayPal
You may also choose to pay via PayPal into our account: shunyeacc@gmail.com
3. Visa or MasterCard Credit cards ( ID Verification required )
All online and phone orders are subject to our verification procedure for the protection of the credit cardholder. You are required to provide proof of ID and address to verify that you are the legitimate card owner. A copy of ID and credit card may be requested for verification. We reserve the right to refuse an order that the credit card details and address cannot be verified. Whilst SHUNYE PTY LTD ensure the safety payment processing for its transactions with our customers, We will not be responsible for any consequential losses suffered by a customer whose credit card is fraudulently used or is used in an unauthorized manner. Note: We do not accept any credit card payment from overseas orders.
Ownership of goods does not pass until accounts are PAID IN FULL. Once your payment is cleared, we will confirm acceptance of your order via email and also notify you once the good is dispatched. If your payment is not received within 3 days from the date of order, we reserve the right to cancel the transaction.
ORDER DISPATCH
We aim to dispatch orders next business day of placing an order.
Returns Policy
SHUNYE PTY LTD offers 7 days free return and refund. If you are disappointed in any way or receive a damaged or faulty product please contact us within 7 days of purchase. All refunds will be made by the method of payment, excluding delivery costs.
When returning the goods by post please note:
- It may take up to 14 days for your parcel to reach us
- Returned items will be processed within 5 working days of receipt
- Reasonable care must be taken when packaging the parcel and returning it so that goods are not damaged in transit
- You are advised to use a carrier that offers both traceability and insurance
Shipping & Delivery
Below $100 order
We offer standard delivery at a flat fee of AU$9.99 (incl.GST) within NSW, QLD, ACT, VIC and SA. For TAS, WA and NT is $19.99 (inl.GST)
Above $100 order
All orders over $100 in product value will be delivered free of shipping charge and sent via our standard delivery service (Australia wide).
DELIVERY, COURIER AND CARRIER
Most of our deliveries will be made by Australian Post e-Parcel service. Express Post ( Max 5Kgs ) can be arranged upon request with additional charges. Road service Courier service is only for oversize and heavy items only.
Please note that an authorized signatory needs to be at the delivery address to sign for and collect the goods, and photo identification may be requested by the Australian Post or Agent. In the event that a signature cannot be obtained on the first delivery attempt, the recipient will be left a delivery card with details on how their parcel can be obtained. Please note that re-deliveries after a second failed attempt will incur additional charges.
PRIVACY POLICY
SHUNYE PTY LTD is committed to protecting the privacy of your personal information under the Australian Privacy Act.
Generally, the information we collect about customers includes your name, phone numbers, home or work address, delivery address, payment, credit and billing information, and e-mail addresses. In some instances, we may also collect your ID, such as a driver license to verify your identity to prevent fraud and other criminal activities.
We will not disclose or share any personal information with our business partners unless you give us your specific permission to do so. By providing your personal information to us or by agreeing to accept the terms of this privacy policy, you consent to your personal information included in our database to be used for our direct marketing purposes, however, you can opt-out, unsubscribe or make a request not to receive direct marketing communications from us. We will stop sending you these materials, if you make a request not to receive direct marketing communications from us.
If you have any queries or concerns, further information can be obtained by contacting us at sales@shunye.com.au